Contact Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we cannot. If your question is really about a betting account, a withdrawal or a gambling problem, the sections below point you to the right place first.

What you can contact us about

We are an independent information site. We review and compare betting sites not on GamStop, including crypto-friendly ones, and explain the terms behind them. We do not run any betting site, hold anyone's money or have access to any customer account. We can help with:

• Corrections: a fact, offer or term on one of our pages looks out of date or wrong.
• Feedback: a guide was unclear, or you want us to cover a topic such as payments, wagering requirements or verification.
• Reader experiences: you have information about a site we list that readers should know about.
• Editorial or partnership enquiries: questions about how the site works or how we are funded.

Use the contact details or form shown on this page or in the site footer. We do not publish a personal address here, and we will never ask for your password, card details or wallet keys.

What to include in your message

1. The page address or title you are writing about.
2. The exact statement or offer you think is wrong.
3. Where you saw the correct information, such as the operator's own terms and conditions, with the date you checked.
4. Your preferred way of being contacted.

Clear, dated evidence lets us check a claim quickly. Offers change often, and the figures shown beside each listing are the operator's own advertising, not a guarantee of what you will receive.

If you have a problem with a betting site

We cannot resolve account disputes, release withdrawals or reverse transactions. The operator is the right first contact. A sensible route is:

1. Use the site's live chat or email, and keep screenshots, transaction references and dates.
2. Read the bonus terms and withdrawal rules you accepted. Wagering requirements, maximum bet limits, expiry dates and cashout caps are common causes of disputes.
3. Make a formal complaint in writing, and ask for the operator's complaints procedure.
4. If the site publishes a licensing body or dispute service, check what it covers before relying on it.

Be aware that operators not on GamStop are generally licensed outside Great Britain. The UK Gambling Commission does not regulate them, so its complaints routes and protections may not apply. Accepting British customers is not the same as being authorised by the Commission to serve them. Our terms and conditions set out how this site's information should be used.

If gambling is becoming a worry

Please do not wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, and its support is free and confidential. You can also use GAMSTOP to self-exclude from UK-licensed sites, and set deposit and loss limits or use gambling blocking software on your devices. Our responsible gambling page explains these tools. Gambling is for adults aged 18 and over, and it should never be treated as a source of income or a way to solve money problems.

How we handle your message

We read every message about accuracy, and we aim to update a page when we can verify the correction. We cannot promise a reply time or a particular outcome. Our rankings are based on our research and editorial rating, and commission does not buy position. Some links on this site may earn us a commission, but that does not decide our ratings. You can read more about who we are on the about us page.

Looking for something else?

If you came here to compare options, our guide to non GamStop casinos is a good next step. The ranked listings above are drawn from operators we have reviewed, and each one should be checked against its own current terms before you sign up.